📷 PHOTO GUIDELINES
1. AVOID BLURRY OR GRITTY PHOTOS
The quality of the uploaded photo is important! Make sure to only upload crisp photos where the subject is in focus and all the contours are clearly visible. Even a modern smartphone does the job!
2. GOOD LIGHTING MAKES THE BEST RESULTS
Lighting is important! The light source should ideally shine straight onto the subject. If the photo is very dark, it will be very difficult for us to engrave perfectly and it will make the final product less detailed, especially on pets with dark fur.
3. MULTIPLE PETS ON PHOTO
We highly recommend doing one pet per jewelry. If you really want both of your pets on the same jewelry, pelase make sure that all of the pets are positioned next to each other with very little to no space in between them. Also keep in mind that using multiple pets won't increase the diameter size of the finished piece and can end up making each pet less clear.
4. POSITIONING IS IMPORTANT
What is not included in the photo can not be included on the jewelry as we try to make a perfect copy of the photo. If the whole body is visible, we will make a whole body silhouette, otherwise we will make a head silhouette only.
With photo engraving the following rule applies: less is more!
All questions related to shipping
We currently ship anywhere in the world without any exceptions.
We offer standard worldwide shipping for $4.99.
And if your order has 2 or more items, the shipping is FREE.
We also provide expedited FedEx shipping for $25.
Once we've reviewed and manufactured your order, we'll hand over your package to our shipping carrier within 4-6 business days (Monday - Friday) at which point we will also send you your tracking number.
Typically once you receive your tracking number, it takes 1-3 business days for it to become active and start showing updates.
Please don't worry, no need to panic as sometimes it takes up to 5 days for your tracking code to start showing updates.
If more than 5 days has passed and tracking code still isn't showing update, please send us an email and we'll do our best to provide you with more info on the current status of your shipment.
Please check the info below for shipping estimates (production time included) depending on where you’re situated in the world:
STANDARD SHIPPING (PRODUCTION TIME INCLUDED)
• USA: 2-3 weeks
• UK: 2-3 weeks
• Europe: 3 weeks
• Canada: 3 weeks
• Middle East: 3-4 weeks
• Asia: 4-5 weeks
• Australia & NZ: 2-3 weeks
• South America: 5-6 weeks
EXPEDITED FEDEX SHIPPING (PRODUCTION TIME INCLUDED)
• USA: 5-10 days
• UK: 5-10 days
• Europe: 5-10 days
• Asia: 5-10 days
• Australia & NZ: 5-10 days
For all USA deliveries we use USPS and for international deliveries we use Yanwen.
Once your shipment has arrived to your country, your local postal carrier (i.e. Canada Post for Canada) will make the final delivery to your address.
Please check the address you have entered during the checkout which should be displayed in the order confirmation email you have received right after making an order.
If you've entered the correct address and your shipment still didn't get delivered, please do contact us and we will sort it out asap!
All questions related to returns and exchanges
As your order is 100% unique and custom made, we can't accept returns.
If you have a problem with your final product, please contact us and we'll evaluate your situation and find out best possible solution.
If you have received an incorrect or damaged item, please contact us and we'll send out a replacement asap!
Note that while we do not refund faulty orders, we do replace them as quickly as possible and free of charge of course.
All questions related to our products and brand in general.
We can create your Furryosa™ piece no matter what the subject is.
So far we've created beautiful dogs, cats, horses, lizards, humans and even cars!
As long as you use close up photo to ensure that we can bring all the facial details over to the finished pendant we will create a beautiful piece!
We always recommend to have 1 subject per jewelry.
If you really want 2 subjects (i.e. 2 dogs) on the same pendant, please remember that this won't increase the size/diameter of the final product.
If you would like to have multiple subjects, we recommend ordering multiple pieces instead at which point we will automatically deduct 20% from the final price during checkout if you order 3+ products (use discount code: PACK).
1.2 in (3 cm) diameter
0.75 in (2 cm) diameter
1 in (2.5 cm) diameter
We stand behind our products so strongly that we offer a full 100% satisfaction guarantee a.k.a. the High Five Guarantee.
Yes, we are that sure you will love our products :)
Our guarantee is based on something as simple as a handshake – the deal that you'll be satisfied with your purchase and if you're not, we'll make it right.
We guarantee that we'll hold up our end of the bargain. It's just how we do business and we are here to help.
Please do make sure you provide a clear, high quality photo of your subject taken in good lighting and at eye-level with your subject.
As we use the exact photo you submit during our design and manufacturing process.
If the uploaded photo isn't high quality, your final jewelry piece might not be either.
Furryosa is incorporated and based in USA.
Our workshop where our Furryosa jewelry is manufactured has recently migrated to Asia in order to enable us providing you with a highest quality product at a reasonable price.
At the same time, we are working really hard to open most likely first retail shop of this kind!
❤ JEWELRY CARE
All questions related to care of your Furryosa jewelry.
Furryosa jewelry will last forever if treated properly.
Here are some quick and easy tips to take care of your jewelry to prevent tarnishing, scratches and dullness:
• Always keep your jewelry securely stored and separately from other jewelry to avoid spinning and scratches.
• Keep your jewelry dry and away from skincare. Avoid contact with perfumes, chlorine, lotions, hairspray, cosmetics and any other chemicals as this may affect the color or luster.
• Be careful when wearing your chains, try not to get stuck with them or pull them.
• Remove your jewelry when bathing, exercising, doing housework etc. to avoid bending, scratching or losing it.
• Oils from your skin accumulate on the surface of silver and can predispose it to oxidation.
• Any jewelry isn’t meant to be worn 24/7 no matter how much you love it. Give it a break and show some love to other pieces of jewelry as well!
• Keep gold jewelry separately from silver jewelry. Gold scratches easily, so keep them in individual soft cloth bags or the original boxes they came it.
• Use warm water to wash your jewelry items gently and dry them with a soft cloth.
The keychain in particular is prone to be scratched when it's in your pocket among other hard metals such as your keys. However, unless the scratches are really deep, this shouldn't damage engraving of the photo.
Use warm water and a bit of mild dish detergent to wash your jewelry items gently, and dry them with a soft cloth.
Alternatively you can use salt, baking soda & dish detergent:
• Line a bowl with aluminum foil and top with salt, baking soda, and dish detergent.
• Add hot water and drop in your jewelry, letting it sit for 10 minutes.
• Gently scrub with an old toothbrush.
• Rinse and pat dry with paper towel.